Find answers to the most common questions about ordering water, listing your station, the POS system, and more.
WaterHub is an online directory and ordering platform for water refilling stations in the Philippines. It connects customers who need clean drinking water with nearby stations that offer pickup or home/office delivery.
Simply visit waterhub.online, find a station near you, browse their products and pricing, and place an order directly. You can also allow location access to see the nearest stations first.
You can browse the station directory without an account. However, creating a free account lets you:
Registration is free and takes less than a minute.
WaterHub lists water refilling stations across the Philippines. Use the search bar on the homepage or click "Near Me" to see stations available in your area.
If no stations appear near you, it means no station in your area has registered yet. You can encourage your local station to sign up for free at waterhub.online/about.
Station owners on WaterHub can log their TDS (Total Dissolved Solids) and pH readings for each batch using our Water Quality Log feature. You can view a station's quality records on their profile page.
We strongly encourage all listed stations to maintain regular quality logs. However, WaterHub is a technology platform — we do not physically test or certify water quality. Always check a station's quality records and certifications before ordering.
Yes! After receiving an order from a station, you can leave a star rating and a written review on their profile page. Reviews help other customers make informed choices and help station owners improve their service.
Please keep reviews honest and respectful. WaterHub reserves the right to remove reviews that are false, abusive, or violate our Terms of Use.
Placing an order is simple:
You'll receive a confirmation and real-time updates on your order status.
Delivery fees are set individually by each station — WaterHub does not charge a platform fee or commission on deliveries. The delivery fee for a station is displayed on their order page before you confirm.
Some stations may offer free delivery for orders above a certain amount. Check the station's page for their current delivery terms.
Delivery times vary by station and depend on their current workload and your distance from the station. Most stations aim to deliver within 1–3 hours of order confirmation.
You will receive a notification when a rider is assigned to your order and again when it is out for delivery. If delivery is taking longer than expected, contact the station directly using the number on their profile.
You can request a cancellation through your order history page as long as the order has not yet been assigned to a rider. Once a rider is out for delivery, cancellations are subject to the station's individual policy.
For cancellations after dispatch, contact the station directly. WaterHub is not responsible for cancellation disputes between customers and stations.
Payment methods are determined by each station. Most stations accept:
The accepted payment methods are shown on each station's order page. WaterHub does not currently process payments directly — transactions are between you and the station.
If you received the wrong items or your order was incomplete, contact the station directly using the phone number on their profile. Stations are responsible for fulfilling orders correctly.
If you cannot resolve the issue with the station, you can file a complaint with WaterHub at admin@waterhub.online and we will assist in mediating.
Listing your station is completely free. Simply contact us and we will set up your station profile:
We will create your station profile, add it to the directory, and send you your login credentials — usually within 1 business day.
Your public listing will show:
Your personal contact number is never shown publicly without your explicit consent. You control what information appears on your profile.
Yes. You can request removal of your listing at any time by contacting us at admin@waterhub.online. Your station will be removed from the public directory within 7 business days.
If you have an active POS subscription, we recommend cancelling it separately to avoid continued billing.
When a customer places an order on your station's page, you'll receive an instant notification in your WaterHub POS dashboard. From there you can:
The customer receives automatic status updates at each step, so there's less need for manual follow-up calls.
No. WaterHub does not take any commission from your sales. You keep 100% of every transaction. We earn through flat subscription fees for the POS system — not by taking a cut of your revenue.
This is one of the key differences between WaterHub and other marketplace platforms.
The WaterHub POS (Point of Sale) is a web-based management system built specifically for water refilling stations. It lets you manage your entire business from one dashboard — on any device with a browser.
Key features include: online and walk-in order processing, delivery board, payment collection, sales reports, inventory, water quality logs, expense tracking, staff management, and more.
No installation required. WaterHub POS is fully web-based — it runs in any modern browser on any device (desktop, tablet, or smartphone). Just log in at waterhub.online/admin and you're ready to go.
We handle all updates and maintenance on our end, so your POS is always running the latest version without any action needed from you.
The free trial gives you full, unrestricted access to all POS features for 30 days — no credit card required, no automatic billing after the trial ends.
Yes. The POS supports multiple staff accounts with role-based permissions:
The Monthly and Annual plans include unlimited staff accounts.
Yes. All data is encrypted in transit using HTTPS/TLS and stored securely on our servers. We maintain regular backups and implement access controls to protect your business data.
Your data belongs to you — Annual plan subscribers can request a full data export at any time. See our Privacy Policy for full details.
The directory listing is always free. For the POS system:
See the full plan details on our Services page.
We accept the following payment methods for POS subscriptions:
Contact us at admin@waterhub.online to get the payment details for your chosen plan.
Yes, you can cancel your Monthly subscription at any time by contacting us. Your POS access will remain active until the end of your current billing period — we do not provide partial refunds for unused months.
For Annual subscriptions, cancellation stops renewal at the end of the year. Early cancellation refunds are handled on a case-by-case basis.
Your directory listing will remain active even after cancelling the POS subscription.
We'll send you a reminder email before your subscription expires. If you don't renew:
Renewing restores full access immediately with all your existing data intact.
Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within a few minutes.
If you don't receive the email, check your spam folder. If you still can't access your account, contact us at admin@waterhub.online with your registered email and we'll assist you.
Log in to your WaterHub admin dashboard and go to Settings → Station Profile. You can update your station name, address, contact number, operating hours, logo, and accent color.
Changes are reflected on the public directory immediately after saving.
To delete your account, email us at admin@waterhub.online with the subject "Account Deletion Request" and your registered email address.
We will process your request within 7 business days. Your personal data will be handled in accordance with our Privacy Policy and RA 10173.
Note: Account deletion is permanent and cannot be undone. Your order history and station data will be permanently removed (except records required by law for a minimum of 5 years).
Can't find what you're looking for? Our team is happy to help — we typically respond within a few hours.